This Return Policy applies to every order placed on https://ayurvital.co.in. It should be read together with our Cancellation & Refund Policy, Shipping Policy and Terms and Conditions.
1. Return Window
You may request a return within 5 days from the date of delivery. The date of delivery is the date recorded by our courier partner.
2. What Can Be Returned
- Products that are unopened, unused and sealed, in their original packaging with all labels, batch number and seal intact, returned within the 5-day window.
- Products delivered damaged, leaking, expired or close to expiry.
- A wrong product — an item different from what you ordered.
- A missing item from a multi-product order.
For damaged, wrong, expired or missing items, report the issue within 48 hours of delivery with photographs of the product and the outer packaging, and an unboxing video where available. We arrange a replacement or a full refund at no cost to you.
3. What Cannot Be Returned
- Products whose seal has been broken, or that have been opened, consumed or partly used. Ayurvedic capsules, powders, oils and syrups are consumable goods, and hygiene and drug-safety rules do not permit us to accept them back or resell them. This does not apply where the product was damaged, expired or wrong on arrival.
- Products returned after the 5-day window.
- Free items, samples and promotional gifts.
- Products bought from any seller other than Ayurvital or an authorised Ayurvital retail partner.
- Products damaged after delivery through misuse, incorrect storage or exposure to heat or moisture.
4. How to Raise a Return
- Email helpayurvital@gmail.com or call +91 84510 05868 (Monday to Saturday, 10:00 to 18:00 IST) within the return window.
- Give your order number, registered phone number, the product name and the reason for the return, with photographs or an unboxing video where the product arrived damaged, expired or wrong.
- We acknowledge within 48 hours and confirm in writing whether the return is approved.
- On approval, we schedule a reverse pickup with our courier partner, normally within 2 to 5 business days. Where your pincode is not serviceable for reverse pickup, we will ask you to self-ship and will reimburse the actual courier cost against a receipt.
- Keep the product in its original packaging, sealed and unused, until the pickup.
5. After the Product Reaches Us
The returned product goes through a quality check within 2 business days of reaching our warehouse. Once it passes, you receive either:
- a replacement, dispatched and delivered within 7 days; or
- a refund, initiated within 2 business days of the quality check and credited to your original payment method within 5 to 7 business days (and in all cases within 10 days). Cash-on-delivery orders are refunded by NEFT/IMPS bank transfer. Full details are in our Cancellation & Refund Policy.
If the returned product fails the quality check — for example, the seal is broken or the product has been used — we inform you with photographs and send the product back to you at no charge. No refund is payable in that case.
6. Return Shipping Cost
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Our error (damaged, expired, wrong or missing product): we bear the entire return and replacement shipping cost.
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Change of mind on an unopened, sealed pack: a reverse-pickup charge may be deducted from the refund. The exact amount is told to you in writing before the pickup is scheduled and never exceeds the actual courier charge.
7. Order Cancellation
You may cancel an order free of charge at any time before it is dispatched. See our Cancellation & Refund Policy.
8. Escalation
If you are not satisfied with how a return has been handled, escalate to our Grievance Officer, named below. Every complaint is acknowledged within 48 hours and redressed within one month.
Business & Contact Details
Legal entity name: SHREE NAMO ENTERPRISE (a proprietorship firm registered in India), trading as Ayurvital
Registered & operating address: 622, 6th Floor, Lodha Signet, A-Wing, Premier Colony, Kalyan Shil Road, Dombivli East, Thane, Maharashtra 421204, India
Customer care: +91 84510 05868 (Monday to Saturday, 10:00 to 18:00 IST)
Email: helpayurvital@gmail.com
Website: https://ayurvital.co.in
Manufacturing & Licence Disclosure
Ayurvital is a sales and marketing brand. We do not manufacture the products we sell. Every Ayurvital product is manufactured for us by a licensed Ayurvedic manufacturer:
Manufactured by: M/s My Herbals, Plot No. 1, Ganesh Industries, Near Kalyan Public School, Sarna Doongar, Jaipur, Rajasthan, India
Ayurvedic manufacturing licence no.: RJ 825-Ayu / 16-08-2018, granted in Form 25-D under Rule 154 of the Drugs and Cosmetics Rules, 1945 (Drugs and Cosmetics Act, 1940)
Licensing authority: Licensing Authority, Ayurved Department, Government of Rajasthan, Ajmer
Licence in force from: 22 February 2022
Marketed by: SHREE NAMO ENTERPRISE (Ayurvital), Thane, Maharashtra, India
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020:
Designation: Grievance Officer, SHREE NAMO ENTERPRISE (Ayurvital)
Address: 622, 6th Floor, Lodha Signet, A-Wing, Premier Colony, Kalyan Shil Road, Dombivli East, Thane, Maharashtra 421204, India
Email: helpayurvital@gmail.com
Phone: +91 84510 05868 (Monday to Saturday, 10:00 to 18:00 IST)
Every complaint is acknowledged within 48 hours of receipt and redressed within one month from the date of receipt.
